Make sure your grill comes with a solid warranty and service
When you decide to spend your hard-earned money on something for yourself, like a new pellet grill, it’s important that you are given peace of mind in case something happens to your grill after you purchase it. This is where warranties come into the picture. We’ll walk you through the importance of your pellet grill’s warranty.
So, What's a Warranty?
A warranty is a cushion of protection to cover any parts that malfunction or stop working.
What's Really Covered?
This warranty is offered by Grilla and applies to Grilla brand products or Covered Products. Covered Products are warranted to be free from defects in materials and workmanship for the length of the warranty that follows. The Chimp is covered under a 2-year limited warranty. All other grills are covered by a 4-year limited warranty. All accessories (including meat thermometers), batteries, and inverters are covered by a 1-year limited warranty. Grilla will repair or replace with an item of equivalent value, at its option, any Covered Product or component part which is found to be defective under normal use and service, without charge, and within a reasonable amount of time after notification and delivery of the Covered Product (as set forth below).
This warranty is limited to the original owner of the Covered Product and is not transferable. If the Covered Product was not purchased new from Grilla or an authorized retailer this warranty is null and void. In order to be eligible for service or replacement under this warranty, the original owner must provide valid proof of purchase (e.g., a dated sales receipt). With respect to such Covered Products, this warranty supersedes any and all other warranties.
This warranty does not cover normal maintenance and service, ordinary wear and tear, and does not apply to any Covered Products or component parts which have been lost or stolen; or subject to commercial use, corrosion, misuse, neglect, intentional damage, carelessness, accident; unauthorized or improper disassembly, adjustments, modifications, or repairs made or attempted by anyone other than a qualified technician following Grilla authorized procedures; or as a result of failure to follow the Covered Product’s operating and care instructions. This warranty also does not cover any damage that is cosmetic only and that does not affect the covered Product’s operation or performance (as determined by Grilla in its sole discretion).
When it comes to a pellet grill warranty and customer service, make sure your you do your homework before spending your money. If you have any questions about Grilla Grills’ warranties or our customer service, you’ll deal with real people from our amazing crew that will help you clear up any questions or concerns. Call: 616-392-7410 for more information.